Knowledgebase EN Home
- Licensing
- Changed prices with Password Depot 16
- Password Depot for private users: licences, costs and ordering
- Licensing and Maintenance
- Licensing since version 12
- Order process
- Can the freeware version also be used free of charge in companies?
- I purchased a license shortly before a new version was released. Do I need to upgrade again?
- Can I use one license on different computers?
- Are there special prices for educational institutions?
- General Questions
- Log4j vulnerability - Is Password Depot affected?
- Are biometrics safer than passwords?
- Using the clipboard in Password Depot
- How does the encryption algorithm Rijndael (also called AES) work?
- Does Password Depot support Yubikey?
- Which operating systems is Password Depot available for?
- Where can I find previous versions of Password Depot?
- I lost my unlock code. How do I get it back?
- How can I report change requests, bugs or errors in the documentation?
- How can I participate in future beta tests?
- Enterprise Server
- How to migrate from a previous version to Password Depot Enterprise Server 19
- How to migrate your Password Depot Enterprise Server to a new Windows Server/computer
- How to set up server mirroring
- Your version is no longer supported
- Prevent access of the admin to entries
- Can the administrator's password be changed without losing access to the backups?
- Can I open several Password Depot databases in the client at the same time?
- Why are my entries not saved correctly?
- Can I assign multiple roles to a user at the same time?
- How to allow and force standard users to change their password
- Which firewall settings are required on the Enterprise Server & Windows client?
- How can I restore my data on the Enterprise Server using a backup file?
- Which settings are available in the Enterprise Server & Windows client for creating backup files automatically?
- How can I create the Password Depot MSI Installer myself?
- How do I install Enterprise Server and Windows client updates?
- How can I grant access to other users in Password Depot and seal entries?
- How can I eliminate the risk of regulatory fines in Password Depot when using US cloud services?
- How can I protect Enterprise Server databases from unauthorized access by the server administrator?
- How can I change the location for storing backup files and is there anything to take into consideration when doing so?
- Can I use Password Depot on a terminal server and if so, is there anything to take into consideration?
- How do I change the port number when working with the add-on and running Password Depot on a terminal server?
- How can I create the DefSettings.ini configuration file?
- How can I set pre-defined default values for the client's program options?
- Why does the warning "Objects of users with WinNT Active Directory path found" keep appearing even after multiple Active Directory resynchronizations?
- How is Two-Factor Authentication (2FA) implemented in Password Depot and which settings are required to activate it?
- Why does the Windows client not connect to the Enterprise Server?
- Best Practices for Setting User Permissions in PD Server to Restrict Access to Authorized Objects Only
- Why does the Enterprise Server not accept another location for storing server backup files?
- How can I access server databases using the offline mode and which settings are required to do so?
- Is there an msi file of the Password Depot installation program?
- How can I "reset" the administrator's password in Password Depot Enterprise Server?
- How does the SSL connection in Password Depot Enterprise Server work and which settings are required?
- How does rights management in Password Depot Enterprise Server work?
- What are the installer's Command Line Parameters for client's silent installation?
- How do I optimize databases for a better performance on the Enterprise Server?
- How do I distribute a customized configuration file to the users?
- Why do I receive the error "handshake failure" when trying to establish an SSL connection to the Enterprise Server?
- Why does the Enterprise Server cause 100% of CPU usage?
- Targeted Management of Client Security Policies with the Corporate Edition of Password Depot
- Why do I receive the error notification that multiple connections are not allowed when trying to perform Active Directory synchronization?
- How do I log on to the Enterprise Server using Single Sign-on (SSO)?
- How to migrate from a previous version to Password Depot Enterprise Server 12
- What can I do when receiving SSL connection errors from version 15.2.0 onwards?
- Client
- Web Interface
- Corporate Edition
- Android Edition
- How does biometric authentication using my fingerprint work?
- Why can I no longer open my databases after updating to version 15.0.9 and higher?
- How do I use databases in offline mode in the Android app?
- How to copy a database from the Android app's protected storage to my computer
- How do I create a new master password if I have been using biometric authentication for a long time?
- How can I copy desktop databases to the protected storage?
- Why does the app not accept my master password but is displaying an error instead?
- Why can I no longer connect to Google Drive through the Android app from version 12.1 onwards?
- Can I open PSWX files in version 12.1 or higher?
- Why does the Password Depot android app not show any databases?
- How to recover missing databases from Google Drive
- iOS Edition
- How do I use databases in offline mode in the iOS app?
- I can no longer log into the cloud using the Password Depot iOS app
- How do I transfer an external key to my iPhone?
- How do I convert an outdated PSWX database into current PSWE format?
- Client/Server connection not possible in version 15.2 with activated 2FA
- After updating to iOS 14.x, the Password Depot app no longer works
- Using the iOS app, I suddenly cannot see databases stored to Google Drive anymore
- Windows Edition
- I can no longer activate my Password Depot (version 11 and older)
- The entry type "Certificate" is not shown
- RDP Connections: Issues with Double Quotes in Passwords
- What does the warning on an entry mean?
- How can the sounds be turned off in Password Depot
- How can I control what happens when I double-click a password in my database?
- How can I automatically close the database and lock Password Depot when the computer is not in use?
- How do I analyze the strength of my passwords in Password Depot?
- What is the difference between Beginner, Expert and Custom mode?
- How can I show, hide and organize the information in the main window?
- How do I clean up outdated entries within my databases?
- Which warnings can I activate in Password Depot?
- How can I find expired entries?
- How can I search for duplicates in my Password Depot database?
- Where are Password Depot databases and backups stored locally?
- How can I adjust the expiration date of entries and check for expired entries in general?
- Which shortcuts are available in Password Depot?
- Which settings are available for startup?
- Where can I find the settings for saving the history of password changes?
- How can I view and recover deleted passwords?
- USB installation does not work in Password Depot 15.2
- Passwords in plain text: All options
- When saving, I receive the error message "List index out of bounds".
- Where can I find the "eye" icon for revealing passwords in plain text?
- When the client tries to connect to the server, the error message "Socket Error # 11001 - Host not found" is shown.
- Why work with an additional password for the add-on?
- How can I access my databases from different devices?
- Loading different databases directly during program start
- Installation of client update fails
- Error message "Cannot open clipboard: Access is denied" occasionally appearing
- How to copy databases from my computer to my smartphone (Android and iOS)
- I cannot open my database from an older version in version 19
- The Update Manager does not install the update
- During auto-complete, the characters are inserted incorrectly
- Translating Password Depot into other languages
- Where does Password Depot store databases when I use Dropbox, OneDrive, Google Drive or Box?
- How to use the virtual keyboard
- How do I transfer the program and my database(s) to a new computer?
- How do I synchronize two databases?
- How can I call up Password Depot to encrypt files via command line parameters?
- How can I change database authentication in Password Depot?
- How do I import data from KeePass to Password Depot?
- Password Depot is no longer launching
- Password Depot starts automatically, although the option "Start program with Windows" is deactivated
- Password Depot in freeware mode
- My database is corrupted. How can I access my passwords?
- Can I use Password Depot on a USB drive?
- I forgot my master password!
- Error: "Could not bind socket. Address and port are already in use."
- Error: "Socket Error 10061 Connection Refused"
- How can I upgrade my old Password Depot to the current version?
- The password generated by Password Depot is not accepted by the website
- When connecting to the Enterprise Server, I receive the error "Socket Error #10060 Connection Timed Out"
- How can I use my passwords on all my devices at the same time?
- macOS Edition
- Add-on
- Where can I find the latest updates of the Password Depot add-ons and their settings?
- Installing the Add-on in Firefox is not possible
- How do I deactivate the built-in password manager of my browser?
- Password Depot Add-on for Opera
- After the actual login, the add-on continues to fill in fields incorrectly
- The auto-complete feature does not work when using the browser add-on
- The Password Depot add-on is no longer working in version 19